We undertake to provide the highest standards of service, whilst acting responsibly at all times. If however, in the unlikely event that you do have a complaint regarding the financial service we provide, please let us know in person. In writing, by phone, email or text message, and we will seek to resolve your complaint promptly. If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR. Telephone, 0800 063 4567. Email, firstname.lastname@example.org, website: www.fincancialombudsman.org.uk.